Return policy
Pursuant to Article 52 of Legislative Decree 6 September 2005 no. 206 of the “Consumer Code”, the buyer has the right to withdraw from the contract signed with the Seller without any penalty and without having to provide any reasons within 14 days from the day he receives the product purchased on Ossino.it. To do this, you must first inform our Customer Service in writing to shop@ossino.it indicating the reason for your return. In accordance with Article 56, paragraph III of the Consumer Code, only after Ossino Milano has received your return and checked that all the requirements have been met, you will receive an email accepting the return and a refund will be made which will be credited within 14 days from the date of receipt and acceptance of the return
CONDITIONS OF THE RETURN PRODUCT
When the jewel is received in our offices we will verify that it is in the original packaging, in perfect condition and unworn before confirming the refund. Items returned incomplete, damaged, dirty or with scratches or damage due to use will not be accepted. To proceed with the return, contact us at shop@ossino.it and you will receive the document to be printed and included in the package. The products must be shipped within 14 days from the date of filling in the form. The shipping costs for returning the product are charged to the customer. The shipping address is OSSINO MILANO Via Vespri Siciliani 16, 20146 Milan. In case of loss or damage during the transport of the product, it will not be possible to proceed with the refund. If you have complied with all the required conditions, Ossino Milano will fully refund the price of the products, leaving you with only the shipping costs for the return.
WARRANTY
Ossino Milano jewels are covered by a 12-month warranty from the date of purchase. The guarantee will be valid only if the use of the product is evaluated by Ossino in compliance with the provisions. The rhodium plating defects caused by improper use of the product as well as the accidental breakage of metal, stones and closing mechanisms always caused by improper use of the product are not covered by the warranty. Return costs and return insurance are the responsibility of the customer.
CONSUMER CODE
These Conditions for exercising the right of withdrawal, which are an integral part of the General Conditions of Sale, are governed by Italian law and in particular by the Consumer Code, Chapter I “of consumer rights in contracts”.
ACCEPTANCE OF CONDITIONS
By completing the purchase and finalizing the payment, the Customer fully accepts all the conditions mentioned above, better identified as “Return Policy” – “Conditions of the product to be returned” – “Warranty”
The Court of Milan will be competent for any dispute
Per ogni controversia sarà competente il Foro di Milano
