This document contains the General Sales Conditions governing online purchases made through the “ The seller”, owned by Ossino di Clara Bonetti in Milan REA: MI-2626764 hereinafter “Ossino” Seller reserves the right to modify these general conditions of sale at any time; any new rules will be effective from the moment of their publication on the Site and will apply to sales that will be made starting from their publication. The Seller invites you to carefully read these General Conditions of Sale before proceeding with any purchase through the Site.
1. Definitions

1.1 Customer: the Consumer, as defined below.

1.2 Order Confirmation: notice sent to the Customer by e-mail, which provides the final detail relating to the purchase contract stipulated between the Seller and the Customer (of which these General Conditions of Sale are an integral part).

1.3 Consumer: natural person, of age and capable of acting in accordance with the law, who places an order on the Site for purposes unrelated to business, commercial, craft or professional activity possibly carried out subject to the legislation referred to in Legislative Decree no. 206/2005 and subsequent amendments and additions.

1.4 Supplier: Ossino as owner of the Site and supplier of the products sold online.

1.5 Price: the contractual amount indicated in the Order Confirmation, including VAT.
1.6 Product / s: the products in the electronic catalog published on the Site, as described in the relevant product sheets and detailed in the Order Confirmation.

1.7 Seller: Ossino company with which the Customer concludes the purchase contract and which deals with purchasing the Products from the Supplier and reselling them at its own expense and responsibility to the Customer.

2. Commercial policy – Scope

2.1 The mission is to promote and sell the Supplier’s products, with particular reference to B2C Commerce (Business to Consumer) to private consumers. In consideration of its commercial policy, the Seller reserves the right not to process orders from subjects other than the Customer or in any case to orders that do not comply with its commercial policy. These Terms of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products between Customers and the Seller via the Site (“Terms of Sale”).

2.2 These Conditions of Sale, on the other hand, do not regulate the supply of services or the sale of products by parties other than the Seller who are present on the Site through any links, banners or other hypertext links. Before submitting purchase orders for products and / or services from parties other than the Seller, the Customer is invited to check their conditions of sale. The Seller, in fact, is not responsible for the provision of services by third parties other than the Seller or for the conclusion of e-commerce operations between users and third parties.
2.3 In the event of an IT, manual, technical, or any other kind of error that could lead to a substantial change, not foreseen by the Seller, of the retail price, which makes it exorbitant or clearly derisory, the purchase order will be considered invalid and canceled and the amount paid by the customer will be refunded within 14 days from the day of cancellation, upon notice to the customer.

2.4 The seller reserves the right to verify and evaluate the correctness and good faith of the customer, especially in the case of using promotions or discount coupons. If the customer’s behavior is found to be unlawful and incorrect, the seller will promptly notify and proceed with the cancellation of the purchase order.

2.5 These Conditions of Sale are published on the home page of the Site and can be viewed by the Customer at any time, before and during the process of placing an order, and must be expressly accepted in order to proceed with the order.

3. How to conclude the contract with Ossino

3.1 To conclude the purchase contract for one or more Products on the site, the Customer must fill in the order form in electronic format, taking care to correctly enter their data as requested in the form itself and transmit it electronically to the Seller, following the instructions given on the Site. The Customer, in any case, assumes responsibility for the truthfulness and correctness of the personal data entered and released to the Seller when completing and sending the order form. It is understood that any damage / delay / inconvenience attributable to and / or attributable to the incorrectness and / or untruthfulness of the personal data entered when completing and sending the order form and / or subsequently modified can in no case be charged to the Salesperson
3.2 The order form contains a reference to the Conditions of Sale and a summary of the main information relating to each Product ordered. In particular, the price (including all applicable taxes and / or duties), the means of payment that can be used and the methods of delivery of the products ordered (accompanied by the relative costs) are specified. In addition, there is a reference to the general conditions of use of the Site.

3.3 Before proceeding with the purchase of products by transmitting the order form, it is the Customer’s obligation to carefully read the General Conditions of Sale and the General Conditions of Use, as well as to print and / or store a copy for any future use. In particular, before the conclusion of the online purchase procedure and the payment, the Customer will be invited to read and accept these Conditions of sale, as well as to print or save an electronic copy and in any case keep these Conditions of sale in compliance of the provisions of Legislative Decree n. 206/2005 (“Consumer Code”).

3.4 The contract is concluded when, following verification by the Customer of the data relating to the order, the Seller receives the corresponding order form electronically.

3.5 By submitting the order form, the Customer unconditionally accepts and undertakes to observe these Conditions of Sale in relations with the Seller. If the customer does not agree with some of the terms listed here, he is invited not to submit the order form for the purchase of products on the site.

3.6 By submitting the order form, the Customer confirms that he also knows and accepts the additional information contained on the site, in the General Conditions of Use and in the Information on the processing of personal data.

3.7 The order form will be filed in the Seller’s database for the period of time necessary to process the orders and in any case in accordance with the law. The Customer can access the order form by consulting the Personal Area> “My orders” section or, if the customer is not registered on the site, in the Support Area, by entering the order code and the email used in phase to fill in the order creation form.

3.8 The language available to the Customer to conclude the contract with the Seller is the one selected when creating the order.

3.9 Product prices may be subject to updates. The Customer is obliged to ascertain the final sale price before submitting the related order form.

3.10 Purchase requests from countries not included among those listed in the “Shipping and delivery of products” section cannot be accepted by the Seller.

3.11 Once the contract is concluded, the Seller will process the corresponding purchase order.

3.12 The Seller may not process purchase orders submitted by the Customer if sufficient guarantees of solvency are not provided or if the data provided by the latter is incomplete or incorrect. In these cases, the Seller will, via e-mail, inform the Customer of the failure to conclude the contract, indicating the reasons why it was not possible to process the order.
3.13 The Seller cannot under any circumstances be held responsible for the temporary unavailability of one or more products. If specific products presented on the site are no longer available or on sale after sending the order form, it will be the Seller’s responsibility to notify the Customer of the presumed delivery date. Without prejudice to what is agreed below (see section “Right of withdrawal”), the sending of the order form by the Customer is also valid as acceptance of any partial delivery, limited to the products available as part of those ordered , as well as as a waiver to request compensation and / or indemnities for this purpose. If the Customer has already paid for the complete order, the Seller will contact the Customer and by mutual agreement will decide how to proceed and possibly refund the amount, even if only for the difference.

3.14 Once the contract is concluded, the Seller will send the Customer, to the e-mail address and in the language indicated in the order form, an order request confirmation, with a summary of the information contained in the form itself. This document is not intended as the Order Confirmation, which will be sent later, upon actual shipment of the Products.

3.15 At the time of actual shipment of the products in the order form, the Seller will send the Order Confirmation to the Customer, to the e-mail address and in the language indicated. This document will contain the list of products actually purchased together with their main characteristics, including that relating to the price including VAT. It will also contain all information relating to shipping data, costs and expected delivery times. In addition, the total cost of the order (with and without VAT) and the main information relating to the payment made will be indicated. Finally, the document in question will contain a summary of the Conditions of sale, the General Conditions of use of the Site and the Seller’s tax data (Name, Legal form, Registered office, Registration in the Register of Companies, Tax Code, VAT number and Responsible )
4. Cancellation of the Order

4.1 It is not possible to cancel an order once the shipping and / or production process of the personalized jewel has begun.

4.3 In the event that, at the time of canceling an order, the corresponding payment has already been made, it will be necessary to contact Customer Service via email or the dedicated area on the website to proceed with the refund procedure (as described in the section “Refund times and methods”).

5. Guarantees and after-sales assistance interventions

5.1 The Products offered on the Site are exclusively top quality products, produced in Italy.

5.2 The Seller does not sell irregular products or products of lower quality than the corresponding standards offered on the market.

5.3 The essential characteristics of the products are indicated on the Site at each detail page of the Product. However, the images and colors of the products offered for sale may not correspond to the real ones due to the Internet browser and monitor used. It is therefore understood that, without prejudice to the indications relating to the label, the Customer will not be able to make any objection to the Seller and / or the Supplier, in the event that the packaging of the Product delivered does not coincide with the image of the Product shown on the Site in terms of color / shape / size. The Seller reserves the right to modify the Product packaging at any time.

5.4 The Seller pays the utmost attention to adherence to what is described and presented on the site with respect to what is written on the label on the product packaging. In any case, it is emphasized that, where differences are found, the label and directions for use of the Product provided by the Supplier will always prevail.
5.5 Upon delivery by the courier of the purchased Product, the Customer is required to check that the number of packages delivered corresponds to what is indicated in the transport document and that the packaging is intact, not damaged, wet or otherwise altered. , even in the closing materials (adhesive tape or metal straps). Upon receipt of the Products, the Customer must: · make sure that the packaging is intact. Otherwise, you must NOT collect the Products and leave them with the courier. If this happens, the Customer is required to promptly notify the Seller in order to proceed with the reshipment of the purchased goods quickly; · Sign the goods receipt document presented by the courier always inserting the words “ACCEPTED WITH RESERVE”. In this way it will be easier and faster to obtain any reimbursement for damage attributable to transport; · Photograph the package – if the Products received are damaged or incomplete / incorrect – both outside and inside so that, in the event of a refund request, the Seller may request this material to verify the actual problem. Once the courier’s document has been signed, the Customer will not be able to make any objection about the external characteristics of what has been delivered and the risk of loss or damage to the Products will be transferred in all respects to the Customer.

Document updated on 02/2022