SHIPMENTS AND DELIVERIES
The prices of our products are calculated in Euro including VAT. The shipping cost is included in the purchase price for all shipments over 150 euro in value to Italy, France, Germany, Austria and Benelux. For all other destinations in the Euro area the costs will be 25 euro including VAT.
For shipments under 150 euro to Italy the cost will be 10 euro or, on request, 15 euro for next day delivery.
All our jewels are handcrafted in our workshops in Milano and this process requires time and attention to detail, so each item ordered, if not immediately available, will have a maximum production and shipping deadline of 4 weeks starting from the date of completion of the order. Should there be delays not attributable to Ossino and due to the supply of certain types of stones, the customer will be immediately notified.
Pursuant to Article 52 of Legislative Decree 6 September 2005 no. 206 of the “Consumer Code”, the buyer has the right to withdraw from the contract signed with the Seller without any penalty and without having to provide any reasons within 14 days from the day he receives the product purchased on Ossino.it. To do this, you must first inform our Customer Service in writing to email@example.com indicating the reason for your return. In accordance with Article 56, paragraph III of the Consumer Code, only after Ossino Milano has received your return and checked that all the requirements have been met, you will receive an email accepting the return and a refund will be made which will be credited within 14 days from the date of receipt and acceptance of the return.
Personalized items are not returnable
CONDITIONS OF THE RETURN PRODUCT
When the jewel is received in our offices we will verify that it is in the original packaging, in perfect condition and unworn before confirming the refund. Items returned incomplete, damaged, dirty or with scratches or damage due to use will not be accepted. To proceed with the return, contact us at firstname.lastname@example.org and you will receive the document to be printed and included in the package. The products must be shipped within 14 days from the date of filling in the form. The shipping costs for returning the product are charged to the customer. The shipping address is OSSINO MILANO Via Vespri Siciliani 16, 20146 Milan. In case of loss or damage during the transport of the product, it will not be possible to proceed with the refund. If you have complied with all the required conditions, Ossino Milano will fully refund the price of the products, leaving you with only the shipping costs for the return.
Ossino Milano jewels are covered by a 12-month warranty from the date of purchase. The guarantee will be valid only if the use of the product is evaluated by Ossino in compliance with the provisions. The rhodium plating defects caused by improper use of the product as well as the accidental breakage of metal, stones and closing mechanisms always caused by improper use of the product are not covered by the warranty. Return costs and return insurance are the responsibility of the customer.
These Conditions for exercising the right of withdrawal, which are an integral part of the General Conditions of Sale, are governed by Italian law and in particular by the Consumer Code, Chapter I “of consumer rights in contracts”.
ACCEPTANCE OF CONDITIONS
By completing the purchase and finalizing the payment, the Customer fully accepts all the conditions mentioned above, better identified as “Return Policy” – “Conditions of the product to be returned” – “Warranty”
The Court of Milan will be competent for any dispute